Privacy Policy

Last Updated: 2024-11-06


Introduction

Welcome to prompt-exchange.com (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how EUROPE SOFTWARE PARTNER AND PAYMENT SOLUTIONS OÜ (“EUROPE SOFTWARE PARTNER AND PAYMENT SOLUTIONS OÜ,” “we,” “us,” or “our”), located at Valge tn 13, 11415 Tallinn, Kesklinna linnaosa, Harju maakond, Estonia, collects, uses, discloses, and safeguards your information when you visit our website prompt-exchange.com (the “Site”). Please read this Privacy Policy carefully. By accessing or using our Site, you agree to the terms of this Privacy Policy.


1. Information We Collect

We may collect and process the following types of information:

a. Personal Data

Personal Data refers to information that can identify you as an individual. We may collect:

  • Identification Information: Name, email address, postal address, phone number.
  • Account Information: Username, password, profile details.
  • Payment Information: Credit/debit card details, billing address.
  • Usage Information: Information about how you use our Site, products, and services.
  • Communication Information: Any information you provide when contacting us for support or inquiries.
b. Non-Personal Data

Non-Personal Data is information that does not directly identify you. We may collect:

  • Technical Data: IP address, browser type, operating system, device information.
  • Usage Data: Pages visited, time spent on pages, navigation paths.
  • Analytics Data: Information gathered through analytics tools to improve our services.

2. How We Use Your Information

We use the collected information for various purposes, including:

  • Providing Services: To operate and maintain our Site, process transactions, and deliver the services you request.
  • Account Management: To create and manage your account, provide customer support, and communicate with you about your account.
  • Improving Our Services: To understand how users interact with our Site and to enhance user experience.
  • Marketing and Communication: To send you promotional materials, newsletters, and updates, provided you have opted in to receive such communications.
  • Security and Fraud Prevention: To protect against unauthorized access, fraud, and other security threats.
  • Legal Compliance: To comply with legal obligations and protect our rights.

3. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Consent: When you have given clear consent for us to process your personal data for a specific purpose.
  • Contractual Necessity: To fulfill our contractual obligations to you.
  • Legal Obligation: To comply with legal requirements.
  • Legitimate Interests: For our legitimate business interests, provided your rights do not override those interests.

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, and email delivery.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  • Legal Requirements: If required by law, regulation, or legal process, we may disclose your information to governmental authorities.
  • Protection of Rights: To protect our rights, property, or safety, or that of our users or others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.


6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Criteria for determining retention periods include the nature of the data, the purpose for processing, and legal requirements.


7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Rectification: You can request correction of inaccurate or incomplete data.
  • Erasure: You can request deletion of your personal data under certain conditions.
  • Restriction of Processing: You can request the restriction of processing your data.
  • Data Portability: You can request to receive your data in a structured, commonly used format.
  • Objection: You can object to the processing of your data based on legitimate interests or direct marketing.
  • Withdraw Consent: If processing is based on consent, you can withdraw your consent at any time.

To exercise these rights, please contact us using the contact details provided below. We will respond to your request within the timeframes required by law.


8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies help us understand how you use our Site, remember your preferences, and improve our services. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.


9. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.


10. International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA), which may have different data protection laws. We ensure that such transfers are conducted in accordance with GDPR requirements, using appropriate safeguards such as Standard Contractual Clauses.


11. Children's Privacy

Our Site is not intended for use by children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently received personal data from a child, we will take steps to delete such information.


12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our Site and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.


13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • By Email: privacy@prompt-exchange.com
  • By Mail: EUROPE SOFTWARE PARTNER AND PAYMENT SOLUTIONS OÜ, Valge tn 13, 11415 Tallinn, Kesklinna linnaosa, Harju maakond, Estonia

14. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our data protection strategy and ensure compliance with GDPR requirements. You can contact our DPO at dpo@prompt-exchange.com.

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By using prompt-exchange.com, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and sharing of your personal information as described herein.

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

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